The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
Key Discussion Topics
Join top industry leaders at the CCW Executive Exchange to navigate evolving customer expectations and drive the paradigm shift towards unparalleled customer experiences and reaping the rewards of innovation.
With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.
Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.
Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.
Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.
“This year was my second consecutive CCW Executive Exchange conference, and they were again successful in adding a ton of value that was targeted at my organization’s goals and initiatives. It’s a fantastic forum for executives with contact centers, and should not be missed.”
“The sessions were excellent! Great networking with peers at my level. The most valuable piece of this was copying best practices that clearly worked in other businesses! Also the team at CCW were super helpful, friendly and responsive!”
“The format of the Executive Exchange worked very well for me! The one on one meetings with the vendors allowed me to target needed technologies and services and get more in depth information than I would at a regular trade show. The group sessions were informative and well organized.”
"One hundred percent, yes, I would recommend an Exchange to a colleague. Ten out of ten for sure. We have learned a lot, my VOC program manager and me. Every time we sit in the front row of a session, we’re cheering on that person that’s on stage because it was a lot of validation of what our business plan initiatives are and we’re doing the right things, but then also giving us some challenges and opportunity for growth. "
“I absolutely would recommend the exchange to a colleague. The more that we get an opportunity to engage in different initiatives and challenges that businesses face, the greater that network is, the quicker we can come to some solutions that we all face.”
"The 1:1 business meetings have been great. I’ve really enjoyed meeting industry leaders and vendors in a speed dating type fashion. It has given me the opportunity to talk about what the priorities and objectives are for me and hear about what they do and offer, making it easy to figure out if you want to have additional conversations and interactions with them outside of the conference."
"The ability to spend time with leaders of companies that we look up to. Being able to spend time with C-Level executives and decision-makers, especially within the customer experience industry. I don’t think there are other events like this that allow you to go and speak to C-level executives."
2024 SOLUTION PROVIDERS Sponsorships are available for a wide array of budgets and offer opportunities for thought leadership, conversations, and branding. For more information, view our Solution Provider Prospectus.
Unsupported Browser Detected
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.