Kickstart your day with engaging conversations and a healthy breakfast, setting the tone for a day full of motivation and meaningful connections.

Take a few minutes to re-orient yourselves with today's itinerary. We will review any housekeeping items and updates.

In this captivating discussion, we'll uncover the challenges and triumphs of pivoting towards digital solutions and the critical importance of internal and external education. Discover how Baker Hughes is revolutionizing its approach to market by shifting from transactional sales to building enduring customer relationships based on understanding and addressing their unique needs.

Join us as we unveil the strategies behind Baker Hughes' customer success journey, where every interaction is an opportunity to deliver value, nurture relationships, and pave the way for sustainable growth in the digital age.

Haley Morse

Chief Customer Officer
Baker Hughes

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Embark on a journey into the heart of leadership and culture, exploring the delicate balance between driving business success and humanizing operations. Discover how Ulta Beauty is building a high-performance culture and developing strong leadership skills. Dive into the core of human-centric approaches amidst technological advancements and evolving consumer expectations.

Key Takeaways:

- Unveil effective strategies for fostering a high-performance culture

- Explore the nine core skills essential for navigating the insights function and building a business-professional mindset.

- Delve into the challenges and opportunities of experimenting with AI in guest services and discover methods for enhancing engagement and human connection in a digital age

Elizabeth Oates

Vice President, Guest Services & Consumer Insights
Ulta Beauty

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Indulge in a delightful break reminiscent of New Orleans' charm. Customize your brew with all the fixin's for an indulgent experience, perfectly paired with Creole beignets.

Let's GATOR DONE and make lasting connections! Share insights and build relationships with your peers in a relaxed and friendly setting. We'll arrange seating based on your top priorities.

Recharge your day with a taste of Louisiana's vibrant flavors. Treat yourself to local citrus juice shooters, salty snacks, and fruit kabobs. Stay hydrated and revitalize with locally infused citrus water.

Organizations are increasingly turning to artificial intelligence (AI) to drive transformation and deliver value across various functions. As the Senior Director of Enterprise AI at Microsoft, Rajamma leads the charge in implementing responsible AI practices and enhancing customer support through innovative strategies.

This quickfire presentation and QA will challenge insights and experiences from the forefront of AI transformation in enterprise settings, focusing on the critical role of responsible AI in customer support content creation. From assembling diverse teams to streamlining ethical considerations and conducting responsible AI impact studies, Rajamma will delve into the methodologies and best practices employed in Microsoft's AI Center of Excellence.

This interactive session will explore tactical content creation for customer support. Partnering with the WW Support Leader of Modern Work at Microsoft, attendees will gain valuable insights into creating effective support content to drive positive customer interactions.

Key Takeaways:

- Practical insights into implementing responsible AI initiatives and optimizing customer support operations

- Address key considerations for leveraging AI in customer-facing and employee-facing functions

- Emphasis on transparency, inclusivity, and ethical decision-making in AI adoption and content creation

Rajamma Krishnamurthy

Senior Director, Leader Enterprise AI, Responsible AI
Microsoft

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As the healthcare industry undergoes a digital revolution, organizations are increasingly turning to innovative technologies to drive transformation and deliver value to patients and stakeholders alike. Join us for an enlightening keynote session with Neil, Chief Digital Officer at AmeriHealth Caritas, as he shares insights and experiences from the forefront of digital transformation in healthcare. Discover how advancements in analytics, AI, and human-centered design can revolutionize patient care, operational efficiency, and organizational effectiveness.

Key Takeaways

- Embrace digital transformation to optimize patient delivery and outcomes

- Harness the power of analytics and AI to drive actionable insights and inform strategic decision-making

- Cultivate a culture of innovation and collaboration to drive continuous improvement and excellence

Neil Gomes

Chief Digital Officer
AmeriHealth Caritas

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As businesses strive to meet the ever-changing demands of their customers, the integration of cutting-edge technologies emerges as a pivotal strategy in revolutionizing support operations. How can we leverage the power of generative AI and conversational AI to not only optimize service delivery and operational efficiency but also elevate the overall customer experience in today's dynamic environment? This discussion will explore how organizations can leverage generative AI, conversational AI, and natural language processing to optimize service delivery. Discover practical insights into identifying business pain points, mitigating challenges, and implementing AI solutions to drive operational efficiency and exceed customer expectations.

Key Takeaways:

- Embrace digital transformation to enhance capabilities and customer interactions

- Harness the power of generative AI, conversational AI, and natural language processing to improve support capabilities across platforms

- Leverage technology advancements to stay ahead in this competitive landscape and drive business success

Chinmaya Yerramilli

Senior Director, Deposits Operations
Discover Financial Services

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Boris Vishnevsky MBA, CISSP, DIA

Senior Director, Emerging Technologies & Innovation Management
Maximus

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Experience the charm of the Big Easy! Join our offsite excursion for a chance to network in a vibrant setting while experiencing the local culture. It’s not just networking—it’s an adventure!