Dawn Bradney is the VP of Customer Support, Audit and Process
Improvement for Macro Helix. Macro Helix, a division
within McKesson, is a leading provider of innovative 340B management software
focused on helping customers improve financial performance, increase operating
efficiencies and maintain regulatory compliance. McKesson is the oldest and
largest health care company in the nation, serving more than 50% of U.S.
hospitals and 20% of physicians. They deliver one-third of all medications used
daily in North America with operations in more than 16 countries.
Dawn joined McKesson in September 2015 after leading support escalations teams
for Microsoft and product development teams for Texas Instruments. Her focus since joining McKesson has been on
leading the strategic direction and execution of an exceptional customer
experience. Feedback from her customers
is the driving force for the transformation she is currently leading and the
changes being implemented.
Dawn lives in Texas with
her husband Josh. She holds a Bachelors
in Business/Computer Information Systems from Texas State and graduated Beta
Gamma Sigma with an MBA from Baylor University.
Why
Dawn?
Dawn’s expertise lies in deploying quality initiatives and process
improvements to drive profitability and cost reductions. She offers a strong
record of success creating technology-enabled customer service organizations
and implementing data-driven strategies to continuously improve operational
performance and customer experience.
Check out the incredible speaker line-up to see who will be joining Dawn.
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