A privately-held, American-owned company, Pipkins, Inc. was founded in 1983. Headquartered in St. Louis, Missouri, the firm is a leading supplier of workforce management software and services to the contact center industry, providing sophisticated, cloud-based forecasting and scheduling technology for front and back office and at-home/offsite workers, as well as other fully integrated solutions for performance management, real-time adherence, time and attendance tracking, task tracking, compliance monitoring, mentoring, collaboration and more. For 35 years, Pipkins has consistently created and delivered superior workforce management products for contact centers of all sizes. Pipkins boasts 13 industry-first applications with solutions that are 3-5 years ahead of the curve. Pipkins’ systems forecast, plan and schedule more than 300,000 agents in over 500 locations across all industries worldwide.