privately-held, American-owned company, Pipkins, Inc. was founded in 1983.
Headquartered in St. Louis, Missouri, the firm is a leading supplier of
workforce management software and services to the contact center industry,
providing sophisticated, cloud-based forecasting and scheduling technology for
front and back office and at-home/offsite workers, as well as other fully
integrated solutions for performance management, real-time adherence, time and
attendance tracking, task tracking, compliance monitoring, mentoring,
collaboration and more. For 35 years, Pipkins has consistently created and
delivered superior workforce management products for contact centers of all
sizes. Pipkins boasts 13 industry-first applications with solutions that are
3-5 years ahead of the curve. Pipkins’ systems forecast, plan and schedule more
than 300,000 agents in over 500 locations across all industries worldwide.