Why CCW Executive Exchange?

Brought to you by the creators of CCW, the magic of the CCW Executive Exchange is the intimate environment that create connections which become long-term partnerships. Join us in August and receive a “how to” action map to ensure an effortless, easy, different and recognizable customer experience to enjoy the many benefits including; business growth, satisfied shareholders, consumer satisfaction, employee motivation and increased efficiency.



It’s a quality over quantity game. You will connect with a group capped at 50 Contact Center Chiefs across 2 ½ days who share the same challenges every day and have come together on an invitation-only basis. As the saying goes, it’s lonely at the top. Benchmark against only those with your current responsibilities and go back to the office refreshed and ready to take on what’s next.



A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The Contact Center Executive Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.



Be inspired by Keynote Sessions, BrainWeaves, MasterClasses, and 1:1 Business Meetings as you make connections with not only the leading customer care executives but some of the most innovative and cutting edge solution providers around.

Connections    Relationships    Partnerships

A By-Invite Only Event Reserved for 50 Pre-Qualified Executive Level Customer Care Practitioners

2017 Speakers Include:


Aaron Carmack

Vice President Home Services
Home Depot


Janet Solomon

Senior Vice President, Contact Center Executive
SunTrust Bank


Lance Gruner

Executive Vice President, Global Customer Care


Peter Francis

VP Digital Customer Direct


Robert Ghazal

Head of US Contact Centers
TD Bank


Rosetta Lue

White House Presidential Exec Fellow & Senior Transformation Advisor
U.S. Department of Veterans Affairs

Watch What Happened

The Exchange Experience is unlike any other conference: There are no exhibit booths, you customize your itinerary, you learn about the solutions you need today. Attendees represent senior level customer care leaders from the fastest growing companies in the world. 2 ½ days out of the office has never been more valuable until you’ve been to an Exchange.

Request an Invitation

Participate as a Sponsor – Limited Availability

All solution providers are selected based on what the attendees need. We work with you to create a participation level that makes sense to you and benefits the attendees. If you want to learn more, click on the button below and we’ll be in touch shortly!


Sponsors & Exhibitors
Media Partners