Why CCW Executive Exchange?

An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged. Brought to you by the creators of CCW, the magic of the CCW Executive Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves®). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs.

EXCLUSIVE

EXCLUSIVE

Access to an Exchange is not available to all. Exchange delegates are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CCW Executive Exchange is capped at 50 creating the optimal value of your time, peers, business meetings, and speaker events. As the saying goes, it’s lonely at the top, but rest assured, you’re in good hands.

STRATEGIC

STRATEGIC

A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CCW Executive Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.

BUSINESS-ORIENTED

BUSINESS-ORIENTED

A true peer-to-peer environment that sparks inspiration from Keynote Sessions, BrainWeaves, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.

Connections    Relationships    Partnerships

A By-Invite Only Event Reserved for 50 Pre-Qualified Executive Level Customer Care Practitioners

2017 Speakers Include:

 

Aaron Carmack

VP Home Services
Home Depot

 

Janet Solomon

SVP, Contact Center Executive
SunTrust Bank

 

Lance Gruner

EVP, Global Customer Care
Mastercard

 

Peter Francis

VP Digital Customer Direct
T-Mobile

 

Robert Ghazal

Head of US Contact Centers
TD Bank

 

Rosetta Lue

White House Presidential Exec Fellow & Senior Transformation Advisor
U.S. Department of Veterans Affairs

Watch What Happened

The Exchange Experience is not a conference: There are no exhibit booths, you customize your itinerary, you learn about the solutions you need today. Attendees represent senior level customer care leaders from the fastest-growing companies in the world. 2 ½ days out of the office has never been more valuable until you’ve been to an Exchange.

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Become a Solution Provider – Limited Availability

All solution providers are selected based on what the attendees need. We work with you to create a participation level that makes sense to you and benefits the attendees. If you want to learn more, click on the button below and we’ll be in touch shortly!

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Solution Providers
Media Partners