Meet Our Keynote Speaker!

Sherif Mityas

Sherif Mityas is the Chief Strategy Officer & Chief Information Officer for TGI FRIDAYS responsible for the Brand’s global Strategy, Digital and Technology efforts. Mr. Mityas has more than 20 years’ experience in the retail and hospitality industries in both senior consulting and executive industry roles.

Prior to joining TGI FRIDAYS, Mr. Mityas served as the Managing Partner for JS Consulting and as the Chief Executive Officer for Hollywood Video/Movie Gallery.

Mr. Mityas received a B.S. degree in aerospace engineering from Boston University, a M.S. in mechanical engineering from Rensellaer Polytechnic Institute and an M.B.A. from Northwestern’s Kellogg School of Management.

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2018 Speaking Faculty


Aaron Carmack

VP Home Services
Home Depot


Janet Solomon

SVP, Contact Center Executive
SunTrust Bank


Lance Gruner

EVP, Global Customer Care


Peter Francis

VP Digital Customer Direct


Robert Ghazal

Head of US Contact Centers
TD Bank


Rosetta Lue

White House Presidential Exec Fellow & Senior Transformation Advisor
U.S. Department of Veterans Affairs

Why CCW Executive Exchange?

An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged. Brought to you by the creators of CCW, the magic of the CCW Executive Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves®). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs.



Access to an Exchange is not available to all. Exchange delegates are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CCW Executive Exchange is capped at 50 creating the optimal value of your time, peers, business meetings, and speaker events. As the saying goes, it’s lonely at the top, but rest assured, you’re in good hands.



A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CCW Executive Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.



A true peer-to-peer environment that sparks inspiration from Keynote Sessions, BrainWeaves, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.

Hear What Happened at the Last Exchange

The Exchange Experience is not a conference: There are no exhibit booths, you customize your itinerary, you learn about the solutions you need today. Attendees represent senior level customer care leaders from the fastest-growing companies in the world. 2 ½ days out of the office has never been more valuable until you’ve been to an Exchange.

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Become a Solution Provider – Limited Availability

All solution providers are selected based on what the attendees need. We work with you to create a participation level that makes sense to you and benefits the attendees. If you want to learn more, click on the button below and we’ll be in touch shortly!

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Solution Providers
Media Partners