August 12-14, 2018
Chicago, IL

Media Center

2017 CCW Executive Exchange Agenda

At the CCW Executive Exchange, we only invite and accept leaders at the highest level to keep discussions at a think tank level and exclusive. The Exchange provides an intimate environment for you to connect with your peers, effectively identify and find technology needs.See below qualification criteria:My company is Fortune 1000 or a disrupter in... Read More

Additional Event Information

Sample List of Past Attending Executives

The Exchange attendees represent the highest level of customer care leaders across multiple industries. Download the sample list and take a look at some of the executives who attended the Contact Center Executive Exchange in the past. If you want to join the club, request your invite... Read More

Speaker Feature Janet Solomon

CCW Digital interviewed Janet Solomon, Head of Client Contact Center at SunTrust to discuss SunTrust's customer-centric approach to service delivery, how they continue to meet customer expectations and what contact center advancements they are looking... Read More

View Past Attending Executives

The Exchange attendees represent the highest level of customer care leaders across multiple industries. Download the sample list and take a look at some of the executives who attended the Contact Center Executive Exchange in the past. If you want to join the club, request your invite... Read More

CCW Digital Special Report - Customer Experience

You care about the customer experience. But is the experience you’re creating the one your customers actually want? CCW Digital’s Executive Report on the Customer Experience will answer that question. For the first time ever, we surveyed everyday consumers about what they demand when it comes to the customer experience. We then look at how... Read More

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CCW Digital Executive Customer Experience Report

We all know the customer experience is important. Less clear? How to actually improve it! Ambiguity and uncertainty cloud our understanding of what the customer experience is, what a great customer experience entails, and how to actually achieve that ideal experience in our businesses. They thwart progress and hurt our ability to maximize customer... Read More

CCW Executive Performance Report

This may be the age of customer centricity, but business centricity is certainly not out of fashion. Operational efficiency – not customer satisfaction or loyalty – actually ranks as the top performance priority for today’s contact centers. Profit generation is also a pivotal focus. How do you navigate this challenging climate? How do you... Read More

CCW Executive Cloud Report

Front-line employees may be the face of the business, but it is technology that enables them to present that face to customers. It is technology that helps them successfully engage. It is in accordance with this importance that we proudly introduce our 2016 Executive Report on Contact Center Technology. Featuring a combination of exclusive market... Read More

CCW Executive Next Generation Report

In this age of customer centricity, we constantly hear talk about the need for a personalized, integrated, consistent, omni-channel and journey-driven customer experience. Are businesses walking the talk? Are they elevating engagement to meet this next-generation customer demand? Our Executive Report On Next-Generation Customer Engagement answers... Read More

CCW Executive Winter Report

Are you planning your 2017 contact center strategy? Are you curious about how customer experience management will evolve over the next few years? CCIQ has you covered! We’re pleased to introduce our new CCW Winter Executive Report: The Future of the Contact Center. Based on exclusive research and case studies, the report is your key to elevating... Read More

2017 CCW Digital Report: Customer Experience Game Changers

Customer demands are greatly changing (and increasing). Those who can successfully adapt to those demands – and elevate their customer experiences – will produce game-changing results for their businesses. Our complimentary guide, fittingly titled CCW Executive Report: Customer Experience Game Changers, will help you achieve those desirable... Read More

CCW 2016 Post Show Report

Today's customers expect service on their own terms – whenever they need, in whatever digital channel they want. When these needs are unmet, there can be increasing customer churn, escalating operating costs and decreasing shareholder value. A common thread ran throughout conversations – customers don’t come first anymore, the agents do.... Read More

Pushing the Envelope to Success: A Q&A with Heather Magaha, National Client Service Manager of Treasury Management Client Services, Wells Fargo Bank

In this Q&A Heather gives bite-sized insights into ways that Wells Fargo Treasury Management Client Services has transformed customer service, employee engagement’s effect on customer loyalty, customer satisfaction from interactions, motivating employees, and her priorities for... Read More

The Social Client Whitepaper: Chat Bots

The Social Client, headed by Vanessa Boudin-Lestienne, General Manager EMEA and the agency's Associate-Founder, is one of the primary actors within the Customer Experience industry to be already producing... Read More