August 12-14, 2018
Chicago, IL

Meet the Speakers


Bob Simmonds
Bob Simmonds
Vice President, Travel Operations WDW
Disney
Janet  Solomon
Janet Solomon
Senior Vice President, Contact Center Executive
SunTrust Bank
Rosetta  Lue
Rosetta Lue
White House Presidential Exec Fellow & Senior Transformation Advisor
U.S. Department of Veterans Affairs
Lance  Gruner
Lance Gruner
Executive Vice President, Global Customer Care
Mastercard
Aaron Carmack
Aaron Carmack
Vice President Home Services,
Home Depot
Robert Ghazal
Robert Ghazal
Head of US Contact Centers
TD Bank
Peter Francis
Peter Francis
Vice President Digital Customer Direct
T-Mobile
Michael  Tremblay
Michael Tremblay
Head of Contact Centres
Air Canada
Sue Gilkey-Martin
Sue Gilkey-Martin
Global Vice President Of Customer Service
Newegg
John Walburn
John Walburn
Vice President of Customer Care
Fidelity Communications
Nadalie  Bosse
Nadalie Bosse
Vice President Contact Centers
W.W. Grainger
William  White
William White
Executive Director - Contact Center
Stuller
Tim Perek
Tim Perek
Vice President Customer Experience
Schneider Electric
Corey Kremer
Corey Kremer
Vice President of Business Development
USA800
Teddy Liaw
Teddy Liaw
CEO
NexRep
Gary Samuels
Gary Samuels
AVP Enterprise Sales
Salesforce
Jim Diaz
Jim Diaz
VP, Business Development
Rulai
Jim Farnsworth
Jim Farnsworth
EVP and GM
Sykes Enterprises
Keith Sauro
Keith Sauro
Vice President of Sales and Marketing
USA800

Advisory Board


Becky Ploeger
Becky Ploeger
Vice President, Customer Care
PetSmart
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Troy Mills
Troy Mills
Divisional Vice President of Customer Care Operations
Walgreens
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Jeanne Bliss
Jeanne Bliss
President
CustomerBliss
Sarah Patterson
Sarah Patterson
SVP Service Cloud Product Marketing
Salesforce
Ted Hunting
Ted Hunting
Vice President, Marketing
Genesys
Steve Prodger
Steve Prodger
Senior Vice President of Sales
SmartAction
Kevin Bottoms
Kevin Bottoms
Global VP, Business Development
Telus International
Colleen Beers
Colleen Beers
Senior Vice President of Operations
Alorica
Docia Myer
Docia Myer
Vice President of U.S. Financial Sales
CPI Card Group
John Pompei
John Pompei
Head of Customer Care Operations WW
EA
Heather Magaha
Heather Magaha
SVP, National Client Services Manager
Wells Fargo Bank
Bob Azman
Bob Azman
Chief Experience Officer
Avtex
Cheryl China
Cheryl China
SVP, Head Of Contact Center Specialized Teams
Citizens Bank
Al Cook
Al Cook
Product Director and Head of Contact Center Business
Twilio