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Meet the Speakers

Speakers

Sherif Mityas
Sherif Mityas
Chief Strategy Officer & Chief Information Officer
TGI Fridays
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard
Michele Watson
Michele Watson
SVP Client Success
Indeed.com
Donald Hicks
Donald Hicks
Vice President User Services
Twitter
Lisa Oswald
Lisa Oswald
Senior Vice President, Global Customer Service
Travelzoo
Nate Rosenthal
Nate Rosenthal
Head of Global Customer Success and Operations
Square
Carla Zuniga
Carla Zuniga
Senior Vice President
Allstate Insurance Company
Lynn Costlow
Lynn Costlow
Senior Vice President, Customer Care
ADT
Melissa Porter
Melissa Porter
Vice President, Customer Relations
Tailored Brands
Cathy Cox
Cathy Cox
Senior Vice President - Omni Channel Strategy Business Lead
SunTrust Bank
Teresa Rieger
Teresa Rieger
Vice President, Customer Service Manager
First Merchants Bank
Rachelle Dever
Rachelle Dever
Brand & Guest Experience Director
InterContinental Hotels Group (IHG®)
Chad Hendren
Chad Hendren
Vice President and General Manager, CX Solutions
Virtual Hold Technology
Dale Zwizinski
Dale Zwizinski
SVP, North American Sales
SmartAction
Danielle Wanderer
CMO
Quiq
Jeff Marcoux
Vice President of Product Strategy & Marketing
TTEC
Lance Hood
CMO
TRUSTID

Advisory Board

Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy
USAA
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Troy Mills
Troy Mills
Chief Academic Officer
CCW University
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Jeanne Bliss
Jeanne Bliss
President
CustomerBliss
Ted Hunting
Ted Hunting
Vice President, Marketing
Genesys
Steve Prodger
Steve Prodger
Senior Vice President of Sales
SmartAction
Kevin Bottoms
Kevin Bottoms
Global VP, Business Development
Telus International
Colleen Beers
Colleen Beers
Senior Vice President of Operations
Alorica
Docia Myer
Docia Myer
Chief Education Officer
CCW University
John Pompei
John Pompei
Head of Customer Care Operations WW
EA
Cheryl China
Cheryl China
SVP, Escalations Director
Citizens Bank
Kathleen Attinello
Kathleen Attinello
SVP Global Customer Service
Dun & Bradstreet
Gene Lunger
Gene Lunger
Executive Vice President, Retail Operations
Ashley HomeStore
Jim Iyoob
Jim Iyoob
EVP Customer Experience
Etech Global Services
Paul Selby
Paul Selby
Head of Product Marketing
SerivceNow
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Janet Solomon
Janet Solomon
SVP, Head of Client Contact Center and Contact Center Operations
SunTrust
Frank Suljic
Frank Suljic
SVP of Enterprise Relations
Mattersight
Mark Killick
Mark Killick
VP, Care
GrubHub
Celika Caldwell
Celika Caldwell
VP Experience Design
AARP
Wendy Liu
Wendy Liu
VP Customer Experience and Executive Care Response Liaison
Comcast
Gabriele Masili
Gabriele Masili
General Manager, Customer Service & Support
Microsoft
Ronny Haimé
Ronny Haimé
VP Global Head of Service Delivery
Groupon