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Do you want to meet 50 senior level contact center executives in an intimate setting rather than a large scale conference? Then the CCW Executive Exchange is for you. The unique exchange format that includes master classes, BrainWeaves, and 1:1 business meetings can provide you with a custom opportunity that meets your business objectives. Get in touch with Max today for more information.

Sponsors

AppFusions
Website: www.appfusions.com

As their tagline says, AppFusions is a long-time pioneer in "connecting the enterprise". From their packaged Web portal integrations for cloud or on-premise, to their all-in-one scalable enterprise integrated digital workplace, called Aloha - AppFusions are experts in the tricky and complicated world of modern integration hard-knocks. Their field-vetted solutions... Read More

Aspect
Website: http://www.aspect.com

Aspect provides a comprehensive suite of workforce solutions designed to elevate employee productivity, engagement, and operational efficiency. Aspect WorkforceOS integrates seamlessly across all product offerings, bringing powerful tools to streamline scheduling, enhance collaboration, and optimize performance. It empowers employees with intuitive, self-service features while providing administrators with advanced analytics and... Read More

Augment
Website: www.augmenthq.com

Augment is a leader in customer experience-driven artificial intelligence (AI). Augment’s human-in-the-loop AI uniquely empowers employees to deliver a superior customer experience by surfacing the best information and answers across the enterprise in real time. Augmented agents deliver improved brand experience through messaging and live chat applications preferred by consumers,... Read More

Bit-Lever
Website: http://bit-lever.com

AgentPRO by Bit-Lever is a Gamification and Business Intelligence platform that drives dramatic increases in your Agent engagement and Management efficiency. Your Agents crave clear direction and your Managers want an easier way to give it to them. AgentPRO is the solution. With AgentPRO your team will have the tools... Read More

Coveo
Website: www.coveo.com

Coveo makes business personal. As the pioneers of cloud-based AI-powered search & recommendations, Coveo is dedicated to helping organizations deliver more personalized experiences at scale, by ensuring that every customer, partner and employee has contextually relevant information at every interaction. Read More

Creative Virtual
Website: www.creativevirtual.com

Creative Virtual is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organizations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty. Backed by an... Read More

CSS Corp
Website: www.csscorp.com

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global... Read More

DailyPay
Website: www.dailypay.com

DailyPay is a technology solution that lets your employees control the timing of when they get paid, empowering them to meet their financial goals. Employees who find financial security at your company stay longer, reducing your turnover and improving bottom line profits. Read More

DATAMARK
Website: www.datamark.net

Every day, DATAMARK’s global customer service teams look forward to representing our clients’ brands and delivering that personal touch that creates loyal customers and repeat business.This is why companies of all sizes and industries turn to DATAMARK for outsourced contact center solutions. With DATAMARK, you have a partner whose priority... Read More

Directly
Website: http://www.directly.com

At Directly, we believe the fundamental nature of work is changing from fixed to fluid, as AI and collaborative technology transform how people and companies work in the next economy. We’re leading this shift with an enterprise platform that changes the way companies think about customer support. Our Crowd-Powered AI... Read More

Five9
Website: http://www.five9.com

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine... Read More

GLOBO
Website: http://www.helloglobo.com

GLOBO is a B2B communication platform provider, specializing in translation and interpretation technology, services, data and insights. Through GLOBO’s omni-channel platform, GLOBO HQ, organizations gain access to a comprehensive suite of translation and interpreting solutions in order to interact with consumers across 250 languages. GLOBO’s community of thousands of vetted,... Read More

IBM Watson
Website: https://www.ibm.com/watson/

IBM Watson is the AI platform for business. Watson understands structured and unstructured data, learns from collaboration and interacts with humans in a natural way. Watson is available as a set of APIs and cloud-based offerings including a cognitive, conversational bot that can both provide answers and take action.Through a... Read More

Intradiem
Website: http://www.intradiem.com

Intradiem arms contact centers with a real-time solution that streamlines operations and builds a solid foundation in a complex environment. The advanced automation platform creates significant and rapid cost reduction and agent performance benefits. Over 230,000 contact center employees use Intradiem’s solution daily. Read More

Kylie
Website: www.kylie.ai

Kylie analyzes customer support messages to provide agents with automated responses. Kylie provides a cloud-based support ai that integrates with any text-based support system (Zendesk, Twitter, email, etc) even those developed in-house. Our technology automatically clones employee & brand personalities to deploy and scale communication across any medium Read More

Liveops
Website: http://www.liveops.com

Liveops is a virtual contact center that meets enterprise customer experience needs of agility, scalability and customer satisfaction by offering a skilled workforce of onshore virtual agents. This Virtual Flex model reimagines agent engagement to attract and deliver a better agent profile. For more than 20 years, Liveops has optimized... Read More

Liveperson
Website: http://www.liveperson.com.

LivePerson is the leading provider of mobile and online messaging business solutions, enabling a meaningful connection between brands and consumers. LiveEngage, the Company's enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and... Read More

Mattersight
Website: http://www.Mattersight.com

Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight's Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to improve operational performance and predict future customer and employee outcomes. Mattersight’s analytics are based on millions... Read More

Mitel
Website: http://www.mitel.com/

A global market leader in enterprise and mobile communications powering more than two billion business connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and service providers connect, collaborate, and provide innovative services to their customers. Our innovation and communications experts serve more than 60 million business users in more than 100 countries.... Read More

OpenText
Website: www.opentext.com/qfiniti

OpenText™ Qfiniti delivers a unified, centrally managed platform for multichannel interaction analysis, with realtime agent support, workforce management and contact center performance management capabilities. Engineered to operate seamlessly together, each component can be deployed as a standalone product as necessary to solve the most urgent contact center management needs. The... Read More

Performance Technology Partners (PTP)
Website: http://www.performtechnology.com

PTP is a professional services firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms. Visit us at www.ptpinc.com. Read More

Pindrop Security
Website: http://www.pindropsecurity.com

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust for every voice interaction. Pindrop® solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every... Read More

Pipkins
Website: http://www.Pipkins.com

A privately-held, American-owned company, Pipkins, Inc. was founded in 1983. Headquartered in St. Louis, Missouri, the firm is a leading supplier of workforce management software and services to the contact center industry, providing sophisticated, cloud-based forecasting and scheduling technology for front and back office and at-home/offsite workers, as well as... Read More

PPT Solutions
Website: http://pptsolutions.com/

PPT Solutions is a premier provider of Client-centric, performance-based Customer Experience and Business Optimization Solutions. Whether a Fortune 50 company or an emerging small business, we passionately deliver a broad range of people, process and technology solutions customized to increase customer advocacy, enhance revenue and optimize operational efficiency. With over... Read More

Practice
Website: https://www.practice.xyz/

Practice is an applied microlearning solution used to foster continuous learning cultures that increase competence and confidence and drive innovation. Practice does this by creating a scalable means for teams to frequently practice skills and receive meaningful, timely feedback through peer-to-peer video assessment and coaching. Practice's patented mobile-first video technology... Read More

Quiq
Website: http://www.goquiq.com

Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with our friends and family. With Quiq, customers can now engage with companies via SMS/text messaging, Facebook Messenger, Live Chat, and Kik for help with their pre-sales and post-sales questions. Quiq Messaging... Read More

Salesforce
Website: http://www.salesforce.com/service-cloud

Salesforce.com’s mobile and social cloud technologies enable companies to connect with their customers, employees, partners, and products in entirely new ways. Built on the Salesforce Customer Success Platform, Service Cloud empowers companies to deliver faster, smarter, and more personalized service, anytime and anywhere.  Read More

ServiceNow
Website: http://www.servicenow.com

Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow... Read More

Sitel
Website: http://www.sitel.com

Sitel Group is one of the largest customer experience management companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions. The group’s services are leveraged across geographies, verticals and all stages of... Read More

SmartAction
Website: http://www.smartaction.ai

SmartAction offers a cloud-based artificial intelligence engine that provides 100% natural language self-service. The engine, known as IVA®, allows customers to easily complete requests that had traditionally required live customer service agents. By automating these conversations, SmartAction helps companies provide an effortless customer experience while reducing operating costs. Clients include... Read More

SpeechIQ
Website: http://www.iqventures.com

SpeechIQ is a revolutionary, cost-effective speech analytics and quality management platform that makes it easy to unlock the vast amount of data within your call recordings.  Through an exceptionally easy to navigate platform, it’s easier than ever to analyze calls for compliance, script adherence, sales effectiveness, and more.   See why... Read More

Tethr
Website: http://www.tethr.com

Tethr helps organizations unlock value from the voice channel. Tethr’s conversation intelligence platform combines powerful AI and a decade of customer research to analyze phone calls and offer insights that can improve sales, loyalty, efficiency and compliance. Learn more at tethr.com.  Read More

topbox
Website: https://topbox.io/

Topbox’s customer experience analytics software is the only omni-channel solution to aggregate and synthesize data from every customer interaction for deep analysis. A sophisticated classification model normalizes data from disparate channels, technology platforms, and languages, and applies a contextual framework specific to your business to deliver the most relevant and... Read More

TRUSTID
Website: http://www.trustid.com

TRUSTID allows customer contact centers to automatically authenticate callers before their calls are answered. Using a patented approach that analyzes calls within the global telephone network, TRUSTID's pre-answer caller authentication enables companies to significantly reduce customer identity interrogation and thus decrease contact center costs, improve the customer experience and focus... Read More

ttec
Website: http://www.ttec.com

TTEC is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. We partner with business leadership across marketing, sales and customer care to design and deliver... Read More

VHT
Website: http://www.VHTCX.com

VHT offers a suite of complementary, patented solutions that help organizations optimize the customer journey in order to achieve greater loyalty, efficiency and revenue. Omni-channel solutions provide the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multivendor environment, our... Read More

Yodel Voice
Website: https://www.yodelvoice.com/

Yodel is a Global leader in the Human Driving virtual intelligence marketplace. Yodel’s proprietary Avatar’s are designed to deliver a seamless end to end Human touch experience for your customers.We handle inbound/outbound scenarios with an intent to drive increased customer acquisition, customer satisfaction and customer service levels at a more... Read More