August 18 - 20, 2019
Radisson Blu Aqua Hotel, Chicago

Do I Qualify?

The Exchange concept is unlike any other conference or seminar and it begins with who attends. We only bring together 50 executives who meet certain criteria to create an atmosphere that is intimate, strategic, and focused. Attendees represent a variety of industries but all are responsible for their organization’s customer service/contact center/ CX success.

Chiefs, SVPs, VPs, Global Heads, Heads of:

  •  Call Center
  •  Contact Center
  •  Customer Care
  •  Customer Experience
  •  Customer Service
  •  Service Center
  •  Engagement Center
  •  Member Experience
  •  Customer Satisfaction/Loyalty
  •  Operations
  •  Customer Engagement
  •  Guest Services

Qualified executives meet the following criteria:

Sample List of Past Attending Executives