Live Chat Software

2018 Call Center Industry Report

2018 Call Center Industry Report

Insights from more than 750 customer service leaders

Brought to you by LiveOps, take a look at their 2018 Call Center Industry Report. If you would like to learn more about LiveOps, please visit their website for more information.

The 2018 Call Center Industry Report aims to qualify the overall maturity of call center operations to reveal significant industry trends and identify opportunities for potential gains in customer service organizations. More than 750 customer service leaders participated in the survey and the results are surprising.


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