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The 100 Customer Contact Executives of the CCW Executive Exchange!

The 100 Customer Contact Executives of the CCW Executive Exchange!

The CCW Executive Exchange is attended by Senior Level Customer Contact Executives from the most customer-obsessed brands. 

Every iteration is compiled with the most innovative and exciting content with some of the biggest names in customer experience. Our attendees take this time to network, benchmark and discuss best practices. 

Always a special thanks to our solution providers that are chosen specifically to assist with individual delegate needs.

The Exchange format changes the way executives to business. This content is a snapshot of whose 2020 contact center is already being designed and constructed to change the way their customers interact with their brand. 


If you want to request an invitation to come, email enquiry@iqpc.com


3 Reasons Executives Must Be Listening

3 Reasons Executives Must Be Listening

Calling All Executives: Here is a question for you - What does your Contact Center look like in 2025? Does it include employee engagement and workforce transformations? What about Automation? If your blueprint doesn't have these key factors, falling behind the curve is going to be inevitable for your contact center. In this report, read about why these 3 topics are crucial for your organization.

Top 5 Content Center Trends

Top 5 Content Center Trends

These Top 5 Contact Center Trends aren't yesterday's news. They are tomorrow's curiosities and next year's questions that our analyst has uncovered now. Leveraging our CCW Digital community of 140,000+ CX professionals, our principal analyst, Brian Cantor crunched the numbers to show where contact center technology is going and what trends executives should be taken seriously.

CCW Executive Exchange Confirmed Guest List

CCW Executive Exchange Confirmed Guest List

Here is the Guest List you have been waiting for! 

There is no other event that offers the exclusivity of the CCW Executive Exchange. We hand-select our attendees to create an intimate networking experience. By the end of your time at the Exchange, feel confident that you will know everyone onsite. Take a look at the attendees who are confirmed and if you need an agenda, let us know!

If you have been sent an invitation please RSVP by 3/1/2018. If you would like to request an invitation, let our team know. enquiry@iqpc.com

The CCW Executive Exchange April 2018 Post Show Report

The CCW Executive Exchange April 2018 Post Show Report

Enjoy this copy of the Post Show Report from the CCW Executive Exchange April 2018 where you will have exclusive access to top sessions, full presentations and a glimpse of the kind of experience that happens at the exchanges.

For a copy via email, contact: enquiry@iqpc.com

Buying Solutions for Your Contact Center: The Good News, Bad News, and the Bridge to Connect Them

Buying Solutions for Your Contact Center: The Good News, Bad News, and the Bridge to Connect Them

The conventional solution process actually creates problems for contact center executives.  It may generate excitement over particular innovations, but it may not confirm about fitness for specific applications. It may not provide an actionable, valid blueprint for actually making the most of the new technology.

Ultimately, it may not inspire contact center executives to take action. And that is a problem: for as much as they cannot afford to be wrong about the solutions they buy, contact center leaders definitely cannot afford to sit on their hands. The needs are too great and the stakes are too high for indecision to govern the function.

In this report:

  • 4 top priorities for contact center executives
  • 4 problems with solution providers
  • a new way to do business