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August 12-14, 2018
Chicago, IL

Cheryl China

SVP, Escalations Director
Citizens Bank

Cheryl China has oversight of 14 Contact Center Escalation Teams in Cranston, RI and Pittsburgh, PA leading a team of over 180 customer service professionals.  Cheryl has 18 years of Banking/Contact Center Experience. 






Check out the incredible speaker line-up to see who will be joining Cheryl.

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