Vice President, Customer Service Manager First Merchants Bank
Teresa Rieger joined First
Merchants Bank in July of 2016 as the Assistant Director, Vice President
of Customer Service overseeing the Center. Teresa’s prior experience includes
serving as the Call Center Manager for Carrington Mortgage Services, JP Morgan
Chase as their Business Practices Manager where she focused on Treating
Customers Fairly and UDAAPP., Quality Assurance and, Call Center
Supervision. Teresa’s Call Center experience also encompasses time
with Finish Line and Nelnet Student Loans after close to a decade with
Discover Financial Services as a Training Specialist and a Call Center Manager.
She attended Glendale Community College and the University of Phoenix.
Active in her community as a
volunteer and supporter of The Hamilton County Humane Society, Make a Wish and
The Cavalier Rescue of Indiana.