Agenda
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August 12-14, 2018
Chicago, IL
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Rachelle Dever, Brand & Guest Experience Director at InterContinental Hotels Group (IHG®)

Rachelle Dever


Brand & Guest Experience Director
InterContinental Hotels Group (IHG®)

Check out the incredible speaker line-up to see who will be joining Rachelle .

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Agenda Day 2

Monday, August 13th, 2018

12:15 PM Case Study: Turn Upset Customers Around with a Guest Recovery Solution to Increase Customer Loyalty