Today, 80% of Fortune 500 companies use contingent workforces in some way. Doubters have become believers, and many enterprises are moving to virtual contact centers, which can be staffed by home-based agents or a hybrid of home-based and traditional site-based, brick and mortar agents. What are the keys to deploying this model successfully?
Brought to you by LiveOps, take a look at the five essential best practices to leverage a home-based workforce. If you would like to learn more about LiveOps, please visit their website for more information.
Insights from more than 750 customer service leaders
Brought to you by LiveOps, take a look at their 2018 Call Center Industry Report. If you would like to learn more about LiveOps, please visit their website for more information.
The 2018 Call Center Industry Report aims to qualify the overall maturity of call center operations to reveal significant industry trends and identify opportunities for potential gains in customer service organizations. More than 750 customer service leaders participated in the survey and the results are surprising.